Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with minimal consumption of consumable products. You’ll also need the receipt or proof of purchase.
To start a return, contact us at christine@alittlehillfarm.com.
Purchased but not picked up items
Due to the weight of many of the items we sell, SHIPPING IS EXPENSIVE. At checkout, you will be given the choice of three locations in North Idaho where we will happily meet you for delivery of the product.
Cancelled orders
If you need to cancel your order, you will be charged a 15% cancellation fee to cover the costs we incur through Shopify and the credit card company. We wish we didn't have to do this, but we have had a large number of cancellations and Shopify and the credit card companies don't refund us their fees.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
SHIPPING FEES ARE NON-REFUNDABLE.
BUYER WILL BE RESPONSIBLE FOR RETURN SHIPPING FEES UNLESS WE DETERMINE AT OUR SOLE DISCRETION THAT THE ITEM IS DEFECTIVE.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at christine@alittlehillfarm.com.